Neasham Road Surgery
186 Neasham Road Darlington County Durham DL1 4YL
Tel: 01325 461128
Fax: 01325 469123
Out of Hours: 111

Friends And Family Test Feedback July 2016

You said – Prescription line busy?

We did – Encourage patients to use pharmacies or the on line system

You said – more on line appointments

We did – the number of on line appointments seen by patients is exactly the same as the reception staff see.  We are not hiding them!

You said – To be able to pre book appointments

We did – increase the number of appointments which can be pre booked up to 28 days in advance, ensuring appointments are available within 7 days of the request

You said – to see a doctor at any time when you phone up

We did – we will try and prioritise any patient who needs to be seen urgently, but we rely on patients to give us as much information as possible and to be flexible with us


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