Friends And Family Test Feedback January 2019
You said – Its not always easy to ring between 2pm-4pm to order a prescription
We did – Encourage patients to use the online system. Using Systmonline means you can order your prescriptions and book appointments from the comfort of your own home.
We have also introduced a dedicated email address to make it easy for you to request your medication. Please email us on firstname.lastname@example.org with your name, Date of Birth and the name of each medication you would like to order.
You said – more on line appointments
We did – the number of on line appointments seen by patients is exactly the same as the reception staff see. We are not hiding them!
You said – To be able to pre book appointments
We did – increase the number of appointments which can be pre booked up to 28 days in advance, ensuring appointments are available within 7 days of the request.
You said – to see your own doctor
We did – Not all clinicians work every day so if you need to be seen on the day you will have to see another Gp or NP. Every clinician can see your records and continue with your care. There are more pre bookable appointments with all GPs so it is more likely you can book a routine appointment with your chosen GP.