Friends And Family Test Feedback July 2018
You said – Prescription line busy?
We did – Encourage patients to use the online system. Using Systmonline means you can order your prescriptions and book appointments from the comfort of your own home.
We have also introduced a dedicated email address to make it easy for you to request your medication. Please email us on firstname.lastname@example.org with your name, Date of Birth and the name of each medication you would like to order.
You said – more on line appointments
We did – the number of on line appointments seen by patients is exactly the same as the reception staff see. We are not hiding them!
You said – To be able to pre book appointments
We did – increase the number of appointments which can be pre booked up to 28 days in advance, ensuring appointments are available within 7 days of the request.
You said – to see a doctor at any time when you phone up
We did – we will try and prioritise any patient who needs to be seen urgently, but we rely on patients to give us as much information as possible and to be flexible with us