Friends And Family Test Feedback July 2016
You said – Prescription line busy?
We did – Encourage patients to use pharmacies or the on line system
You said – more on line appointments
We did – the number of on line appointments seen by patients is exactly the same as the reception staff see. We are not hiding them!
You said – To be able to pre book appointments
We did – increase the number of appointments which can be pre booked up to 28 days in advance, ensuring appointments are available within 7 days of the request
You said – to see a doctor at any time when you phone up
We did – we will try and prioritise any patient who needs to be seen urgently, but we rely on patients to give us as much information as possible and to be flexible with us