Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Same Day Appointments

Same day appointments are for released each day at 8am. These appointments should only be requested if the patient feels it is urgent and they need to be seen that day. Routine appointments should be pre-booked where possible. We do understand that the phone lines can be very busy during this time and so we do apologise in advance for the inconvenience.

Emergency Appointments

The doctor on call holds an emergency clinic in the afternoon every day. This clinic is for emergencies only and therefore routine conditions cannot be treated in this clinic. If you are unsure whether your problem is an emergency please contact us on 01325 461128 and the receptionist can advise. Please be aware that if the emergency doctor is called out to an emergency you may have to wait longer for your appointment. The receptionist will keep you informed.

Extended access

We also have extended access available. See our Out of Hours information.

Prebookable Appointments

We release 50% of our appointments which can be pre-booked up to 4 weeks in advance for each doctor available (other than the doctor on call).

We also offer extended hours appointments Monday to Friday between 7:30am to 8am which can be booked up to two weeks in advance.These particular appointments best suit those who struggle to attend the surgery in normal working hours e.g. due to work commitments.

Ways to book

Use our online services (firstly obtaining a username and password from the surgery)
Telephone: 01325 461128
Visit the surgery

Telephone Consultations

Sometimes, you may not need to see a GP or Nurse in person. Some problems can be dealt with over the phone. If you feel this applies to you, please contact us and ask the receptionist to arrange a telephone call back from a GP or Nurse. The receptionist will ask for your most up to date contact details and a brief description of the issue.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

If you are too ill to attend the surgery and need a home visit, please telephone 01325 461128 preferably between 8am and 10am. The receptionist will ask about your illness so that the doctor can give urgent problems priority. Please make every effort to attend the surgery as at least four people can be seen here in the time it takes to do one visit.

We have a policy to see and treat all children in the surgery as soon as we can, so if possible, please try and get them to the surgery where they will be soon a lot sooner than a home visit. It is quite safe to transport babies and children with high temperatures.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01325 461128 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using our online services or the NHS App if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resource.

Did Not Attend Policy

Those who have failed to attend 2 or more appointments within the previous 3 months will receive a warning letter.

Those who have had a warning letter and go on to miss a further appointment will receive another letter stating that they will only be able to book on the day appointments, a protocol added to the patient record will alert staff to this.

Those who go on to DNA same day appointments will be invited in to discuss a contract and develop an appointment plan that would include them needing to call to confirm the appointment otherwise the appointment will be cancelled.

Warning letters last for 12 months.

Seeing your usual GP

Every patient is now allocated a named GP. This may be different from the GP you usually see. This does not change the way you book appointments. It means that one GP will have overall responsibility for your care at the surgery.

For continuity of care we encourage patients to try and book appointments with their usual GP. On some occasions this may not be possible so please be assured that all the other doctors that are available on that day will be able to help you with your problem.

Chaperones

A chaperone is a person who is present during a consultation between a healthcare professional and a patient who acts as a witness for both people during a medical examination or procedure. This safeguards both the patient and the clinician.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. Alternatively a member of the practice staff can be requested to chaperone during a consultation.

If you feel that you would prefer to have a chaperone present during your consultation, please inform your Doctor or Nurse who will be able to arrange this for you. Alternatively, you can request a chaperone when you book your appointment. Your Doctor or Nurse may also request a chaperone to be present during certain consultations.

Out of Hours

Enhanced Access

GP Access Clinics

Do you need to see a GP outside your normal surgery hours? Did you know there are appointments in the evenings and at the weekends for all patients registered in Darlington?

Saturday: 8am to 2pm
Sunday: 9am to 1pm
Monday to Thursday evenings: 6:30pm to 9pm
Friday evening: 6:30pm to 8:30pm

You can make an appointment via your own GP practice or by calling NHS 111.

Life Threatening

Call 999 or go to A&E now if:

you or someone you know needs immediate help
you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

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